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Theory - Keyholder

Date: Aug 14, 2017

Location: New York, NY, US

Company: Fast Retailing Group

Andrew Rosen founded Theory in 1997 on the principle that modern men and women want to feel comfortable and sexy in modern clothing. Theory is geared to answer the needs of a contemporary customer, one who is sophisticated and stylish, yet seeking comfort and value not addressed by designer companies.

 

The Fast Retailing acquisition of Theory in 2004 has spurred the global expansion of the brand. The successful launch of ecommerce in 2010, the roll-out of global retail stores, and collaborative relationships with department and specialty stores have positioned Theory as an international multi-channel phenomenon.

 

For Spring 2011, Belgian designer Olivier Theyskens was tapped to design a collection for Theory, under the label Theyskens’ Theory, which was met with tremendous critical acclaim. Soon thereafter, Theyskens was appointed to Artistic Director of the entire Theory brand, starting with the Fall 2011 collection.

 

The revolutionary concept of pairing Theyskens’ designer experience with the iconic versatility and accessibility of Theory reinforced the notion of Theory as a pioneer in the space. The Theory design philosophy includes simple, clean silhouettes and quality craftsmanship; key factors in the establishment of the brand.

 

Ask a woman about her favorite black pants, or a guy about the jacket he throws on over everything. They’ll tell you, “It’s Theory.”

Overview:

 

The Key Holder works within the management team to help achieve store sales goals and maximizing profitability through effective management of the store team and implementation policies and procedures. The Key Holder is responsible for continuously improving and developing management skills, taking ownership of the responsibilities assigned by the Store Manager and acting as a role model to the rest of the sales team.

 

Responsibilities:

 

Sales Generation:

 

  • Meet personal and store sales goals
  • Continue to develop personal sales techniques and assist in the development of associates’ sales techniques to maximize sales
  • Utilize elevated levels of sales and service to maximize sales performance
  • Demonstrate an in-depth knowledge of the merchandise
  • After closing a sale, monitor all details including: shipping, alterations (if applicable), and special requests to ensure customer satisfaction
  • Ensure all sales related policies and procedures are maintained
  • Maintain a keen interest in the fashion industry and market trends

 

Customer Service:

 

  • Support and encourage staff to provide the highest level of customer service
  • Build and maintain repeat clientele by utilizing personal client book and assisting staff with utilizing their client books
  • Resolve all client problems and complaints quickly and effectively, ensuring client satisfaction
  • Assist sales associates with various customer service issues (i.e. dissatisfied customer, returns, defective merchandise)

 

Operations:

 

  • Collaborate with store manager in areas of risk management, physical security, store cash controls, and inventory management
  • Assist in the training of sales staff in all areas of appropriate register usage and maintenance
  • Understand and properly execute all management register functions
  • Assist in all areas of stock, shipping, receiving protocol/policies, procedures, and all shipping/ receiving related paperwork
  • Participate in inventories

 

Merchandising/Visual:

 

  • Ensure the selling floor is neat, organized, stocked and reflects the correct visual image at all times
  • Assist in the implementation and maintenance of all merchandising/ visual directives
  • Ensure deliveries are properly processed in a timely manner
  • Identify product concerns in a timely manner
  • Communicate inventory needs to support the business goal

 

Human Resources:

 

  • Ensure image and grooming standards are professional and reflective of the brand image, at all times
  • Adhere to work schedule, inclusive of time and attendance
  • Support and assist in follow-up for all training programs and seminars

 

QUALIFICATIONS / REQUIRED EXPERIENCE
 

  • High School Diploma, College Degree preferred
  • 1-2 years prior work experience in a luxury environment
  • Dynamic interpersonal and communications skills both verbal and written
  • Solid independent work ethic, exceptional time management skills, and high level of ownership

As an Equal Opportunity Employer, Fast Retailing does not discriminate against applicants or employees because of race, color, creed, religion, sex, national origin, veteran status, disability, age, citizenship, marital or domestic/civil partnership status, sexual orientation, gender identity or expression or because of any other status or condition protected by applicable federal, state or local law.


Posting Notes: New York || New York (US-NY) || United States (US) || Store Staff || Store Operations || Theory || EX:OUT || Theory ||