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Theory - Store Manager

Date: Aug 14, 2017

Location: New York, NY, US

Company: Fast Retailing Group

Andrew Rosen founded Theory in 1997 on the principle that modern men and women want to feel comfortable and sexy in modern clothing. Theory is geared to answer the needs of a contemporary customer, one who is sophisticated and stylish, yet seeking comfort and value not addressed by designer companies.

 

The Fast Retailing acquisition of Theory in 2004 has spurred the global expansion of the brand. The successful launch of ecommerce in 2010, the roll-out of global retail stores, and collaborative relationships with department and specialty stores have positioned Theory as an international multi-channel phenomenon.

 

For Spring 2011, Belgian designer Olivier Theyskens was tapped to design a collection for Theory, under the label Theyskens’ Theory, which was met with tremendous critical acclaim. Soon thereafter, Theyskens was appointed to Artistic Director of the entire Theory brand, starting with the Fall 2011 collection.

 

The revolutionary concept of pairing Theyskens’ designer experience with the iconic versatility and accessibility of Theory reinforced the notion of Theory as a pioneer in the space. The Theory design philosophy includes simple, clean silhouettes and quality craftsmanship; key factors in the establishment of the brand.

 

Ask a woman about her favorite black pants, or a guy about the jacket he throws on over everything. They’ll tell you, “It’s Theory.”

Overview:

 

The Store Manager is responsible for achieving store sales and maximizing profitability through effective management of store team and implementation of company policies. The Store Manager serves as the ultimate leader of their store, developing and motivating the entire staff to provide a superior level of customer service that will drive sales productivity and results.

 

Responsibilities:

 

Sales Generation:

  • Meet sales goals
  • Analyze available sales reports and data to determine the needs of the business and set business strategies
  • Set individual sales goals for sales associates, ensuring goals reflect store business goals
  • Continuously motivate sales staff to meet assigned sales and productivity goals
  • Support the development of associates’ sales techniques, ensuring utilization of  elevated levels of sales and service to maximize sales
  • Demonstrate an in-depth knowledge of the merchandise; ensure selling staff is fluent in all aspects of product knowledge
  • Demonstrate sales leadership for staff by playing an active role on the selling floor
  • Collaborate with Supervisor and Marketing to identify marketing opportunities to support sales
  • Develop events/incentives that will continue to grow customer base, with particular emphasis on building local market

 

Customer Service:

  • Ensure all associates provide the highest level of customer service
  • Ensure staff maintains constant client communication through utilizing their client books
  • Manage client database and utilize information to increase sales and client contact
  • Resolve all client problems and complaints quickly and effectively
  • Assist sales associates with various customer service issues i.e. dissatisfied customers, returns, defective merchandise.
  • Manage all special events inclusive of collection previews, client events, sale events and center events, etc.
  • Empowers associates to make decisions in the customer’s best interest that also support the Company’s philosophy

 

Operations:

  • Ensure facility maintenance, presentation and organization
  • Ensure cash control procedures are properly followed including: bank deposits, safe funds and petty cash
  • Control store expenses and maintain budgets, continually striving to reduce costs
  • Schedule associates to maintain adequate floor coverage while maintaining payroll budgets
  • Ensure deliveries are properly processed in a timely manner
  • Monitor the movement of all inventory and ensure that staff adheres to all Shipping/Receiving policies and procedures
  • Meet inventory accuracy and shrink requirements
  • Ensure staff is trained in all areas of appropriate register usage and maintenance
  • Understand and properly execute all management register functions
  • Support, promote and assume responsibility for loss prevention in all areas of risk management, physical security, store cash controls, inventory management, inter-store communication
  • Build and maintain good communication with members of corporate office, regional office, mall office and other stores
  • Exhibit proficiency in computer programs used by the Company including: Word, Excel

 

Merchandising/Visual:

  • Implement and maintain all merchandising directives and ensure execution of effective merchandising strategies
  • Partner with logistics, product teams and supervisor to ensure appropriate assortment for the store
  • Ensure the selling floor is neat, clean, organized and reflects the correct visual image at all times
  • Ensure presentation of all displays, fixtures and all visual areas are reflective of current visual direction
  • Identify and communicate product concerns in a timely manner
  • Communicate inventory needs to support the business goal

 

Human Resources:

  • Recruit, train, and develop staff ensuring all positions are filled in a timely manner with qualified personnel
  • Support, implement and provide follow-up for all training programs, seminars, etc.
  • Continually evaluate the performance of each associate and provide constant feedback to ensure results
  • Resolve all human resources issues in a timely and effective manner, partnering with HR when necessary
  • Ensure integrity of payroll and the payroll process
  • Ensure image and grooming standards are professional, reflective of the brand image and adhered to at all times

 

QUALIFICATIONS / REQUIRED EXPERIENCE

  • High School Diploma required, College Degree preferred
  • 3-5 years prior experience managing a luxury environment
  • Dynamic interpersonal and communications skills both verbal and written
  • Solid independent work ethic, exceptional time management skills, and high level of ownership

As an Equal Opportunity Employer, Fast Retailing does not discriminate against applicants or employees because of race, color, creed, religion, sex, national origin, veteran status, disability, age, citizenship, marital or domestic/civil partnership status, sexual orientation, gender identity or expression or because of any other status or condition protected by applicable federal, state or local law.


Posting Notes: New York || New York (US-NY) || United States (US) || Store Staff || Store Operations || Theory || EX:OUT || Theory ||