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Faneuil Hall - Retail Visual Supervisor

Date: Apr 25, 2022

Location: Boston, MA, US

Company: Fast Retailing Group

UNIQLO is a brand of Fast Retailing Co., Ltd., a leading global Japanese retail holding company that designs, manufactures and sells clothing under seven main brands: Comptoir des Cotonniers, GU, Helmut Lang, J Brand, Princesse tam.tam, Theory, and UNIQLO. With global sales of approximately 1.14 trillion yen for the 2013 fiscal year ending August 31, 2013 (US $11.62 billion, calculated in yen using the end of August 2013 rate of $1 = 98.36 yen), Fast Retailing is one of the world’s largest apparel retail companies, and UNIQLO is Japan’s leading specialty retailer.


UNIQLO continues to open large-scale stores in some of the world's most important cities and locations, as part of its ongoing efforts to solidify its status as a truly global brand. Today the company has a total of more than 1,200 stores in 14 markets worldwide including Japan, China, France, Hong Kong, Indonesia, Malaysia, Philippines, Russia, Singapore, South Korea, Taiwan, Thailand, U.K. and U.S. In addition, Grameen UNIQLO, a social business established in Bangladesh in September 2010, opened its two first stores in Dhaka in July 2013. UNIQLO operates an integrated business model under which it designs, manufactures, markets and sells high-quality, casual apparel. The company believes that truly great clothes should be supremely comfortable, feature universal designs, are of high quality and offer a superb fit to everyone who wears them.


With a corporate statement committed to changing clothes, changing conventional wisdom and change the world, Fast Retailing is dedicated to creating great clothing with new and unique value to enrich the lives of people everywhere. For more information about UNIQLO and Fast Retailing, please visit and

Position Overview:

The Visual Supervisor provides solutions to store specific visual and merchandising challenges using brand standards and corporate visual guidelines to maintain brand integrity. The Visual Merchandise supervisor adapts corporate visual direction based on individual store need and inventory levels and drives sales through strategic merchandise placement. They oversee the brand aesthetic and drive profitability in store by partnering with the entire store team to execute their visual and merchandising plans.


Key Responsibilities:

  • Create, train and maintain brand standards for visual presentation, cleanliness and organization throughout the store to ensure a consistent customer experience.
  • Plan and execute new item deliveries to ensure they are quickly placed and all garments are represented on the floor in full size runs with proper signage where needed.
  • Partner with corporate to create, prepare for and implement seasonal merchandising presentations and manage new visual merchandising initiatives.
  • Partner with management to monitor merchandise sell through and replenishment utilizing sales reports.
  • Partner with store management on key visual merchandising decisions that have an impact on store workload and sales.
  • Ensure visually appealing and brand appropriate displays are created and updated to drive sell through and maximize the business.
  • Ensure lighting, fixturing and signage is to company standard to highlight merchandise and display.
  • Support store management to ensure all store objectives are met (i.e.: customer service, operational initiatives, etc.).
  • Pro-actively manage customer needs and exceed expectations by utilizing the U.N.I.Q.L.O. service standard, following the Uniqlo Fundamental Principles and saying the 6 standard phrases.
  • Provide product and brand knowledge to employees and customers.
  • Exemplify and enforce company policy and procedure.
  • Assist with special projects as assigned by management.
  • Partner with SMs to identify and resolve issues in the store


Team Management:

  • Motivate the team to meet and exceed sales goals.
  • Delegate and monitor task management to ensure follow through and results.
  • Creates, modifies and communicates daily/weekly/monthly work schedules to the visual team.
  • Supervise the visual team to monitor breaks and ensure adequate visual coverage during peak times.
  • Ensure a high level of morale and motivation within the visual team.
  • Ensure effective communication among the visual team members.
  • Ensure the visual team and all store employees follow health and safety guidelines in the store.
  • Train, develop and cross train visual team.


Required Skills and Abilities:

  • Proven visual merchandising ability within a high volume vertical retailer
  • Ability to create and direct visual merchandising displays, manage priorities and execute initiatives
  • Attention to detail
  • Strong time management and organizational skills
  • Excellent verbal and written communication skills
  • Ability to understand, interpret, and delegate based on HQ visual merchandising tools and direction
  • Ability to offer solutions to store specific visual and merchandising challenges using brand standards and HQ direction as a guideline
  • Ability to identify potential Visual Merchandising opportunities and provide creative solutions
  • Proven ability to create teams and partnerships
  • Ability to train and develop a team
  • Leads by example and is hands on
  • Has a positive and professional attitude, is flexible and adaptable
  • Ability to prioritize tasks and react to changing priorities


Physical Requirements:

  • Ability to effectively communicate with customers and store personnel
  • Lift and carry up to 50 lbs
  • Ability to stand for long periods of time, read computer terminals, push, pull or move objects of at least 25 pounds
  • Ability to effectively maneuver around sales floor and stockroom by repetitive bending, twisting, stooping, squatting, and climbing


Schedule Requirements:

  • Ability to work a flexible schedule that meets the business needs, including evenings and weekends



  • 1-3 years retail visual merchandising or display experience


As an Equal Opportunity Employer, Fast Retailing does not discriminate against applicants or employees because of race, color, creed, religion, sex, national origin, veteran status, disability, age, citizenship, marital or domestic/civil partnership status, sexual orientation, gender identity or expression or because of any other status or condition protected by applicable federal, state or local law.
Posting Notes: Boston || Massachusetts (US-MA) || United States (US) || Experienced Professional || Corporate || UNIQLO || EX:OUT || UNIQLO ||

Nearest Major Market: Boston