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Visuals Supervisor - South Coast Plaza, CA

Date: Mar 26, 2021

Location: Costa Mesa, CA, US

Company: Fast Retailing Group

UNIQLO is a brand of Fast Retailing Co., Ltd., a leading global Japanese retail holding company that designs, manufactures and sells clothing under seven main brands: Comptoir des Cotonniers, GU, Helmut Lang, J Brand, Princesse tam.tam, Theory, and UNIQLO. With global sales of approximately 1.14 trillion yen for the 2013 fiscal year ending August 31, 2013 (US $11.62 billion, calculated in yen using the end of August 2013 rate of $1 = 98.36 yen), Fast Retailing is one of the world’s largest apparel retail companies, and UNIQLO is Japan’s leading specialty retailer.

UNIQLO continues to open large-scale stores in some of the world's most important cities and locations, as part of its ongoing efforts to solidify its status as a truly global brand. Today the company has a total of more than 1,200 stores in 14 markets worldwide including Japan, China, France, Hong Kong, Indonesia, Malaysia, Philippines, Russia, Singapore, South Korea, Taiwan, Thailand, U.K. and U.S. In addition, Grameen UNIQLO, a social business established in Bangladesh in September 2010, opened its two first stores in Dhaka in July 2013. UNIQLO operates an integrated business model under which it designs, manufactures, markets and sells high-quality, casual apparel. The company believes that truly great clothes should be supremely comfortable, feature universal designs, are of high quality and offer a superb fit to everyone who wears them.

With a corporate statement committed to changing clothes, changing conventional wisdom and change the world, Fast Retailing is dedicated to creating great clothing with new and unique value to enrich the lives of people everywhere. For more information about UNIQLO and Fast Retailing, please visit and

Position Overview:

Reporting to the Visual Merchandise Display Manager, the Visual Merchandising Supervisor provides merchant muscle to create impactful visual displays and product merchandising that maintain brand integrity while delivering on our promise to exceed customers’ expectations. The Visual Merchandising Supervisor specializes in implementing corporate direction with each individual stores needs to drive sales and contribute to the ‘customer-first’ guest experience.


Key Responsibilities:

  • Create, maintain, train and model brand standards for visual presentation, customer service, cleanliness and organization throughout the store; to ensure a consistent store experience.
  • Plan and execute new item deliveries to ensure they are quickly placed and all garments are represented on the floor in full size runs with proper signage where needed.
  • Partner with corporate to create, plan, implement and manage seasonal merchandising presentations and lead new visual merchandising initiatives.
  • Partner with store management to monitor merchandise sell through and replenishment needs utilizing sales reports.
  • Partner with store management on key visual merchandising decisions that have an impact on store workload and sales.
  • Ensure visually appealing and brand appropriate displays are created and updated to drive sell through and maximize sales.
  • Ensure lighting, fixturing and signage is accurate to highlight product, manikins and visual displays.
  • Support store management to ensure all key objectives are met (i.e.: customer service, operational initiatives, etc.).
  • Ensures their team proactively manage customer needs and exceed expectations: providing product knowledge and recommendations to customers, by utilizing the U.N.I.Q.L.O. service standard, UNIQLO Fundamental Principles and 6 Standard Phrases.
  • Partner with the Store Manager to identify and resolve merchandising, visual display, product or store related issues in the store.
  • Exemplify and enforce company policy and procedure
  • Assist with special projects as assigned by management.


Team Management:

  • Motivate the store teams to meet and exceed sales goals.
  • Delegate and monitor task management to ensure follow through and results.
  • Creates, modifies and communicates daily/weekly/monthly work schedules to the visual team.
  • Supervise the visual team to monitor breaks and ensure adequate visual coverage during peak times.
  • Ensure a high level of morale and motivation within the visual team.
  • Ensure effective communication among the visual team members.
  • Ensure the visual team and all store employees follow health and safety guidelines in the store.
  • Train and develop visual team, including cross training into other departments and areas of the store.


Required Skills and Abilities:

  • Proven ability to drive sales though merchandising and product display, preferably at a high volume apparel retailer
  • Ability to create and direct visual merchandising displays, while managing priorities and executing initiatives
  • Attention to detail
  • Strong time management and organizational skills
  • Excellent verbal and written communication skills
  • Ability to understand, interpret, and delegate based on Headquarters’ (HQ) visual merchandising direction
  • Ability to offer solutions to store-specific visual display, merchandising and product related challenges: using brand standards and HQ direction as a guideline
  • Proven ability to lead teams and create strong partnerships
  • Ability to train and develop a team
  • Leads by example and maintains a hands-on approach
  • Has a positive and professional attitude, is flexible and adaptable
  • Ability to prioritize tasks and react to changing priorities
  • Ability to work a flexible work schedule that meets the needs of the business, including evenings, nights and weekend.


Physical Requirements:

  • Ability to effectively communicate with customers and store personnel.
  • Lift and carry up to 50 lbs
  • Ability to stand for long periods of time, read computer terminals, push, pull or move objects of at least 25 pounds, up to 50 lbs.
  • Ability to effectively maneuver around sales floor and stockroom by repetitive bending, twisting, stooping, squatting, and climbing.


Education and Experience Requirements:

  • High School Diploma or G.E.D.
  • 1-3 years retail visual merchandising experience
  • 1-year management/supervisory experience




  • $19.25 - $19.75


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As an Equal Opportunity Employer, Fast Retailing does not discriminate against applicants or employees because of race, color, creed, religion, sex, national origin, veteran status, disability, age, citizenship, marital or domestic/civil partnership status, sexual orientation, gender identity or expression or because of any other status or condition protected by applicable federal, state or local law.
Posting Notes: Costa Mesa || California (US-CA) || United States (US) || Store Staff || Store Operations || UNIQLO || EX:OUT || UNIQLO ||

Nearest Major Market: Orange County
Nearest Secondary Market: Los Angeles