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Call Center Associates

Date: Apr 12, 2018

Location: Kearny, NJ, US

Company: Fast Retailing Group

UNIQLO is a brand of Fast Retailing Co., Ltd., a leading global Japanese retail holding company that designs, manufactures and sells clothing under seven main brands: Comptoir des Cotonniers, GU, Helmut Lang, J Brand, Princesse tam.tam, Theory, and UNIQLO. With global sales of approximately 1.14 trillion yen for the 2013 fiscal year ending August 31, 2013 (US $11.62 billion, calculated in yen using the end of August 2013 rate of $1 = 98.36 yen), Fast Retailing is one of the world’s largest apparel retail companies, and UNIQLO is Japan’s leading specialty retailer.

 

UNIQLO continues to open large-scale stores in some of the world's most important cities and locations, as part of its ongoing efforts to solidify its status as a truly global brand. Today the company has a total of more than 1,200 stores in 14 markets worldwide including Japan, China, France, Hong Kong, Indonesia, Malaysia, Philippines, Russia, Singapore, South Korea, Taiwan, Thailand, U.K. and U.S. In addition, Grameen UNIQLO, a social business established in Bangladesh in September 2010, opened its two first stores in Dhaka in July 2013. UNIQLO operates an integrated business model under which it designs, manufactures, markets and sells high-quality, casual apparel. The company believes that truly great clothes should be supremely comfortable, feature universal designs, are of high quality and offer a superb fit to everyone who wears them.

 

With a corporate statement committed to changing clothes, changing conventional wisdom and change the world, Fast Retailing is dedicated to creating great clothing with new and unique value to enrich the lives of people everywhere. For more information about UNIQLO and Fast Retailing, please visit www.uniqlo.com and www.fastretailing.com.

 

 

As a Customer Service Associate, you will be responsible for handling customer service inquiries and resolving escalations in a professional and courteous manner, while upholding the Uniqlo service philosophy.

 

Major Responsibilities include but are not limited to:

  • Interact with customers over the multiple voice and written channels
  • Respond to queries related to products, services, processes, and policies
  • Handle and resolve complaints in accord with established policies and procedures
  • Respond to escalated issues in a courteous and professional manner consistent with our customer service philosophy.
  • Assist customers with placing orders and navigating our e-commerce site
  • Troubleshoot online and check-out issues and report technical concerns to respective internal departments for resolution
  • Liaise with distribution centers to research disruption to order fulfillment or return process
  • Liaise with retail stores to resolve customer concerns related to store experience
  • Any additional duties that are necessary due to the evolving needs of the business

 

Requirements:

  • 1-3 years of customer service experience, call center preferred
  • Knowledge of retail or e-commerce ideal
  • Excellent interpersonal skills with the ability to build and foster strong cross-functional relationships, internally and externally
  • Excellent oral & written communication skills
  • Pleasant telephone manner and calm disposition
  • Analytical, problem solving, and probing mindset to identify root cause and improvement opportunities
  • Familiarity with case management systems a plus
  • Minimum typing of 35-40WPM
  • General knowledge of Microsoft Office products
  • Ability to quickly learn new software and use multiple systems & platforms
  • Ability to adapt to changing demands of the work environment
  • Positive attitude and open to constructive criticism and continuous improvement in performance job functions
  • Must be punctual and have reliable transportation or commute options for location outside of the immediate NYC metro area

 

As an Equal Opportunity Employer, Fast Retailing does not discriminate against applicants or employees because of race, color, creed, religion, sex, national origin, veteran status, disability, age, citizenship, marital or domestic/civil partnership status, sexual orientation, gender identity or expression or because of any other status or condition protected by applicable federal, state or local law.

Posting Notes: Kearny || New Jersey (US-NJ) || United States (US) || Experienced Professional || Store Operations || UNIQLO || EX:OUT; SF:IN; SF:LI || UNIQLO ||


Nearest Major Market: New York City
Nearest Secondary Market: Newark