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Customer Service Associate - Bilingual French Canadian

Date: Jun 8, 2018

Location:

Company: Fast Retailing Group

UNIQLO is a brand of Fast Retailing Co., Ltd., a leading global Japanese retail holding company that designs, manufactures and sells clothing under seven main brands: Comptoir des Cotonniers, GU, Helmut Lang, J Brand, Princesse tam.tam, Theory, and UNIQLO. With global sales of approximately 1.14 trillion yen for the 2013 fiscal year ending August 31, 2013 (US $11.62 billion, calculated in yen using the end of August 2013 rate of $1 = 98.36 yen), Fast Retailing is one of the world’s largest apparel retail companies, and UNIQLO is Japan’s leading specialty retailer.

 

UNIQLO continues to open large-scale stores in some of the world's most important cities and locations, as part of its ongoing efforts to solidify its status as a truly global brand. Today the company has a total of more than 1,200 stores in 14 markets worldwide including Japan, China, France, Hong Kong, Indonesia, Malaysia, Philippines, Russia, Singapore, South Korea, Taiwan, Thailand, U.K. and U.S. In addition, Grameen UNIQLO, a social business established in Bangladesh in September 2010, opened its two first stores in Dhaka in July 2013. UNIQLO operates an integrated business model under which it designs, manufactures, markets and sells high-quality, casual apparel. The company believes that truly great clothes should be supremely comfortable, feature universal designs, are of high quality and offer a superb fit to everyone who wears them.

 

With a corporate statement committed to changing clothes, changing conventional wisdom and change the world, Fast Retailing is dedicated to creating great clothing with new and unique value to enrich the lives of people everywhere. For more information about UNIQLO and Fast Retailing, please visit www.uniqlo.com and www.fastretailing.com.

 

 

We are very excited to offer newly created part and full time positions to all French-Canadian bilingual speakers at our new Customer Engagement Center.

 

As a French-Canadian Customer Service Associate you will be responsible for handling bilingual customer service inquiries and resolving escalations in a professional and courteous manner, while upholding the Uniqlo service philosophy.

 

Requirements:

  • MUST speak French- Canadian
  • Customer Service, Call Center, or similar experience preferred
  • Knowledge of retail or ecommerce helpful
  • Excellent verbal & written communication skills
  • Minimum typing of 35-40WPM
  • Pleasant telephone manner and calm disposition
  • Ability to quickly learn new software and use multiple systems & platforms
  • Positive attitude and commitment to continuous improvement in performance job functions
  • Must be punctual and have reliable transportation or commute options to Kearny, NJ
  • Hours are 9am-6pm, including weekends and holidays

 

Major Responsibilities include but are not limited to:

  • Interact with in French-Canadian and English speaking customers over the multiple voice and written channels
  • Respond to queries related to products, services, processed and policies
  • Handle and resolve complaints in accordance with established policies and procedures
  • Respond to escalated issues in a courteous and professional manner consistent with our customer service philosophy.
  • Assist  customers with placing orders and navigating our ecommerce site
  • Troubleshoot online and checkout issues and report technical concerns to respective internal departments for resolution
  • Liaise with distribution centers to research disruption to order fulfillment or return process
  • Liaise with retail stores to resolve customer concerns related to store experience
  • Any additional duties that are necessary due to the evolving needs of the business

 

As an Equal Opportunity Employer, Fast Retailing does not discriminate against applicants or employees because of race, color, creed, religion, sex, national origin, veteran status, disability, age, citizenship, marital or domestic/civil partnership status, sexual orientation, gender identity or expression or because of any other status or condition protected by applicable federal, state or local law.

Posting Notes: Kearny || New Jersey (US-NJ) || United States (US) || Experienced Professional || Store Operations || UNIQLO || SF:AJ; SF:CO; SF:FA; SF:IN; SF:MA; SF:SC; SF:SH || UNIQLO ||


Nearest Major Market: New York City
Nearest Secondary Market: Newark