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The BLOC - Retail Supervisor-In-Training (Full Time)

Date: Jul 12, 2019

Location: Los Angeles, CA, US

Company: Fast Retailing Group

GLOBAL MARKETS DRIVING FUTURE GROWTH

The Fast Retailing Group’s mainstay brand, UNIQLO’s overriding aim is to create comfortable everyday clothes that enrich peoples’ lives. UNIQLO LifeWear is completely different to what other apparel brands are offering. It is a new, unique category of truly great clothing, offering high-quality, fashionable everyday items.

In 2017, UNIQLO has expanded to over 830 stores in Japan and 950 stores in international markets. In addition to Japan, Greater China (Mainland China, Hong Kong and Taiwan) and Southeast Asia markets are likely to be the primary drivers of future growth. By adding 100 stores annually, the size of the Greater China network will soon overtake Japan and reach our initial target of 1,000 stores.

UNIQLO’s European operation is now profitable. Over the next two or three years, we are looking to double the number of UNIQLO store in Europe, currently around 40. We will continue to embrace the local culture and historical backgrounds at each individual stores attentively, so that we can build strong and trusting relationship with respective customers and the local communities.

UNIQLO USA remains in the red, but business is steadily improving. Our focus is to transform our store operation, store expansion strategy and online sales. A strong presence in the pivotal North American market is vital if we are to build UNIQLO into a leading global brand. We will address the North American operation on solid footing and put UNIQLO on the path to becoming the world’s No.1 apparel brand.

Position Overview:

 

Reporting to the Store Manager, the Supervisor is the pace setter and role model for customer service in the store. Their key function is to ensure all Sales Associates in their respective department or zone exceed customer expectations. Additionally, they are responsible to help train, oversee and develop Sales Associates on store standards.

 
Key Responsibilities:

* Motivates their team to meet and exceed sales goals

* Supervises the floor to monitor breaks and ensure coverage during peak times according to Daily Work Schedules
* Ensures brand and operational standards (visual, cleanliness, cash management, inventory management, etc.) are consistently met
* Ensures their team proactively manages customer needs and exceeds expectations according to the UNIQLO service standard, the UNIQLO Fundamental Principles and the 6 Standard Phrases
* Trains and develops their team on fitting room & cash wrap standards and assists when needed in those zones
* Manages inventory by ensuring all merchandise is represented and replenished on the floor in full size runs
* Assists management to identify issues in the store
* Trains their team on product and brand knowledge and ensures product knowledge is conveyed to customers 
* Follows all company policy and procedures & notifies management of any infractions
* Assists with special projects as assigned by management

 

Requirements:
* High School Diploma or GED, Bachelor's Degree preferred

* Ability to train and develop a team with strong communication skills
* Ability to calculate figures and amounts such as discounts and percentages
* Ability to work a flexible schedule that meets the business needs, including evenings and weekends

 

 

As an Equal Opportunity Employer, Fast Retailing does not discriminate against applicants or employees because of race, color, creed, religion, sex, national origin, veteran status, disability, age, citizenship, marital or domestic/civil partnership status, sexual orientation, gender identity or expression or because of any other status or condition protected by applicable federal, state or local law.

 

Posting Notes: Los Angeles || California (US-CA) || United States (US) || Store Staff || Store Operations || UNIQLO || EX:OUT || UNIQLO ||


Nearest Major Market: Los Angeles