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Director of IT

Date: Jan 10, 2022

Location: New York, NY, US

Company: Fast Retailing Group

UNIQLO is a brand of Fast Retailing Co., Ltd., a leading global Japanese retail holding company that designs, manufactures and sells clothing under seven main brands: Comptoir des Cotonniers, GU, Helmut Lang, J Brand, Princesse tam.tam, Theory, and UNIQLO. With global sales of approximately 1.14 trillion yen for the 2013 fiscal year ending August 31, 2013 (US $11.62 billion, calculated in yen using the end of August 2013 rate of $1 = 98.36 yen), Fast Retailing is one of the world’s largest apparel retail companies, and UNIQLO is Japan’s leading specialty retailer.


UNIQLO continues to open large-scale stores in some of the world's most important cities and locations, as part of its ongoing efforts to solidify its status as a truly global brand. Today the company has a total of more than 1,200 stores in 14 markets worldwide including Japan, China, France, Hong Kong, Indonesia, Malaysia, Philippines, Russia, Singapore, South Korea, Taiwan, Thailand, U.K. and U.S. In addition, Grameen UNIQLO, a social business established in Bangladesh in September 2010, opened its two first stores in Dhaka in July 2013. UNIQLO operates an integrated business model under which it designs, manufactures, markets and sells high-quality, casual apparel. The company believes that truly great clothes should be supremely comfortable, feature universal designs, are of high quality and offer a superb fit to everyone who wears them.


With a corporate statement committed to changing clothes, changing conventional wisdom and change the world, Fast Retailing is dedicated to creating great clothing with new and unique value to enrich the lives of people everywhere. For more information about UNIQLO and Fast Retailing, please visit and



Position Overview:
Director of IT will support entire UNIQLO North America business (USA and Canada) in driving IT strategy, digital transformation, maintenance to sustain processes and systems for each business area. Business areas that this position supports are, but not limited to, Store operations, E-commerce, Omni-channel, Inventory management and warehouse operation. In addition, daily technical support is to be provided such as office and store network, desktop support and infrastructure services end to end.

The primary role of IT Director is to support both project and operational oriented work as well as leading the North American IT team. The IT Director will set the strategy for how technology needs to be utilized in UNIQLO USA in addition to being operationally focused. This position is expected to manage multiple projects simultaneously with limited resources and budget to maximize performance and contribution.

As we are a global organization, alignment with Global headquarters is a key element to long-term, team success.


Job Responsibilities:

  • Overall skills, experiences required
    • IT strategy, digital transformation, systems maintenance.
    • Organization management, budget management, people management.
    • Deep understanding of fashion apparel industry and operation (Store, EC, SCM, etc.).
    • North America region management (USA, Canada).


  • Program, Project management
    • Company-wide program, project management.
    • Global organization alignment.
    • Simultaneous management of multiple projects.


  • Systems maintenance
    • Day to day systems support (Store NW, POS, Inventory management, EC site, OMS, Omni, WMS, SCM, ERP, etc.).
    • Weekend and holiday support as needed.


  • Technical capability
    • Skills: System fundamentals (system structure, programming, database fundamentals)
    • Fundamental ability and methodology for programming and requirement discovery
    • Other duties as assigned



  • At least 8 – 10 years of professional experience in organization management and global project management
  • In depth understanding of fashion apparel industry and operations (Stores, EC, Inventory management, Logistic, etc.)
  • Experience with global scale IT system project management
  • Stakeholder management
  • Strong collaboration and cross functional communication skills
  • Excellent written and oral communications skills
  • Strong technical ability including report creation
  • Ability to manage multiple projects simultaneously and effectively prioritize
  • Proven ability to lead company-wide projects
  • Customer oriented
  • Ability to work in a fast-paced environment
  • Proficiency in all aspects of business analysis including strong analytical skills
  • Experience implementing and maintaining retail IT systems required
  • Experience in the fashion industry and retail industry required
  • Experience working for a global company preferred
  • Passion for current and emerging trends in digital technology


As an Equal Opportunity Employer, Fast Retailing does not discriminate against applicants or employees because of race, color, creed, religion, sex, national origin, veteran status, disability, age, citizenship, marital or domestic/civil partnership status, sexual orientation, gender identity or expression or because of any other status or condition protected by applicable federal, state or local law.

Posting Notes: New York || New York (US-NY) || United States (US) || Experienced Professional || Corporate || UNIQLO || EX:OUT || UNIQLO ||