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IT Operations Manager

Date: Jun 24, 2022

Location: Phillipsburg, NJ, US

Company: Fast Retailing Group

UNIQLO is a brand of Fast Retailing Co., Ltd., a leading global Japanese retail holding company that designs, manufactures and sells clothing under seven main brands: Comptoir des Cotonniers, GU, Helmut Lang, J Brand, Princesse tam.tam, Theory, and UNIQLO. With global sales of approximately 1.14 trillion yen for the 2013 fiscal year ending August 31, 2013 (US $11.62 billion, calculated in yen using the end of August 2013 rate of $1 = 98.36 yen), Fast Retailing is one of the world’s largest apparel retail companies, and UNIQLO is Japan’s leading specialty retailer.


UNIQLO continues to open large-scale stores in some of the world's most important cities and locations, as part of its ongoing efforts to solidify its status as a truly global brand. Today the company has a total of more than 1,200 stores in 14 markets worldwide including Japan, China, France, Hong Kong, Indonesia, Malaysia, Philippines, Russia, Singapore, South Korea, Taiwan, Thailand, U.K. and U.S. In addition, Grameen UNIQLO, a social business established in Bangladesh in September 2010, opened its two first stores in Dhaka in July 2013. UNIQLO operates an integrated business model under which it designs, manufactures, markets and sells high-quality, casual apparel. The company believes that truly great clothes should be supremely comfortable, feature universal designs, are of high quality and offer a superb fit to everyone who wears them.


With a corporate statement committed to changing clothes, changing conventional wisdom and change the world, Fast Retailing is dedicated to creating great clothing with new and unique value to enrich the lives of people everywhere. For more information about UNIQLO and Fast Retailing, please visit and



Position Overview:

Reporting to UNIQLO IT Leadership, the IT Operations Manager will be supporting the UNIQLO US Automated Retail and E-Commerce Warehouse located in Phillipsburg, NJ. Achieving smooth and stable system operations for the automated warehouse is critical in achieving UNIQLO’s supply chain reform initiatives, aimed at positioning UNIQLO as an innovative retailer with strong international Digital Operations, as well as enabling our multichannel strategy. 


The IT Operations Manager’s primary role is to ensure that incidents involving IT hardware and software in the warehouse are addressed and managed in a timely manner. This employee will be the immediate point of contact for the warehouse, particularly regarding the Fast Retailing Warehouse Management System (FRWMS). This includes management of inquiries, incidents/system trouble, coordination with off-shore 24x& IT support, key-user training for the new function releases, data manipulation and analysis, device procurement and support, among many other things. The IT Operations Manager will work closely together with the Warehouse IT supervisors and warehouse operations managers in identifying workarounds, recovery plans, solutions, in cases where warehouse operation is affected by system issues.


Additionally, the IT Operations Manager will be the main coordinator for any troubleshooting that is required with other systems involved in the warehouse operations such as Network, Warehouse Control System (WCS), Transportations Management System (TMS), Automatic Packing operations, RFID, E-Commerce Order Management System (OMS). The IT Operations Manager will work closely with vendor partners/residents who directly manage these systems.  



Job Responsibilities:

  • Systems: Fast Retailing Warehouse Management System (in-house solution), Inventory Management System (in-house solution).
    • Multiple vendor coordination for external systems used in the warehouse (automated Warehouse Systems such as WCS, Semi-automated bagging machines, RFID Systems, Transportation Management System)
    • Fundamental ability to troubleshoot PCs, other devices and networks + coordinate with manufacturers for repairs / after-sales support.
    • Database manipulation and analysis by SQL or other data tools.
    • Simple programming skills to improve operations efficiency and productivity.
  • Procurement Support
    • Equipment procurement requested from business division
    • Enforcing loss and damage prevention measures for UNIQLO’s IT assets in the warehouse.
    • Collect quote from all vendors and calculation the budget and submit to the management.
  • Operations Improvement
    • Working with warehouse IT supervisor in training/educating users on correct system operations.
    • Working with IT offshore support team in the timely resolutions of incidents.
    • Working with GHQ IT in releasing new global functionalities and system enhancements to the local operations
  • Documentation
    • Creating/updating standard operation procedures (SOP) / system manuals provided to warehouse users
    • Working with IT offshore support in creating Knowledge Base Articles (KBA’s) especially for frequent/highly reoccurring issues.
    • Periodical maintenance of IT Hardware files and software asset lists
  • Adhoc responsibilities as needed.



  • 3-5 years of progressively increasing responsibilities in warehouse operations, especially in the IT area
  • Excellent written and oral communications skills
  • Bachelor’s degree
  • Good report creation and analysis skills
  • Ability to manage several projects at the same time and assess priorities
  • Ability to work with little supervision and report accordingly
  • Ability to provide high level service and follow through
  • Customer oriented
  • Ability to work in a fast-paced environment
  • Fundamental Network and Computer knowledge
  • Ownership and sense of urgency especially during critical situations
  • Logical thinking and Great passion
  • Database operation skills and fundamental programming skills
  • Experience implementing and maintaining warehouse IT systems
  • Retail Experience preferable
  • Passion for current and emerging trends in supply chain reform and warehouse automation




As an Equal Opportunity Employer, Fast Retailing does not discriminate against applicants or employees because of race, color, creed, religion, sex, national origin, veteran status, disability, age, citizenship, marital or domestic/civil partnership status, sexual orientation, gender identity or expression or because of any other status or condition protected by applicable federal, state or local law.

Posting Notes: Phillipsburg || New Jersey (US-NJ) || United States (US) || Experienced Professional || Corporate || UNIQLO || EX:OUT || UNIQLO ||

Nearest Major Market: Allentown